Frequently Asked Questions

If your question is not in the list, please click here

Select a topic

Who are the clients of CDVI Group?

3 levels of clients on the national & international network: distributors, fitters and users (end client).

What are the target environments for products from CDVI group?

5 target markets: Tertiary, Industrial, ERP (Establishments Receiving Public), Residential complex and premises.

How does Group CDVI market its products?

Via a network of distributors (France & International) for "low power" or "hardware products" markets.

How to find the nearest distributor or fitter?

To find the nearest distributor or fitter in your geographical area, consult the contact tab.

Who prescribes CDVI products?

The research departments, architects, fitters and distributors.

Who can advise me on how to workout my specifications?

The CDVI Group prescription-training service – ( and the CDVI regional or Country representative.

What are the conditions of warranty at CDVI Group?

• The equipment from our manufacturer is given a warranty from 1 to 5 years for standard products from the catalogue.
• Since 1st July 2010, an extended warranty under the label « Lifetime warranty »* is applied to all products featuring in the 49th edition of the catalogue, by registering on the CDVI Extranet or on the card integrated in all our product packaging.

Download the registration card and « Lifetime warranty » conditions from the catalogue.

What are the general sales conditions of CDVI Group?

Download the form « general sales conditions » from the catalogue.

Who to contact?

The distributor in direct contact with the marketing and technical teams from CDVI Group, is the preferential intermediary for After Sales Service. A hotline is at your disposal from Monday to Friday at your nearest entity.

What is the procedure for After Sales Service return?

The return of a defective product is imperatively made via the integrated fitter at your approved distributor who registers the order for the ASS cover and passes it on to the manufacturer.